Terms of Service

Livigent MDM TERMS OF SERVICE
Effective Date: January 11, 2026
Last Updated: January 11, 2026

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. BY DOWNLOADING, INSTALLING, ACCESSING, OR USING THE Livigent MDM MOBILE APPLICATION, THE Livigent MDM ADMIN CONSOLE, AND/OR ANY ASSOCIATED VPN, MOBILE DEVICE MANAGEMENT (MDM), AND DEEP PACKET INSPECTION (DPI) SERVICES (COLLECTIVELY, THE "SERVICES"), YOU AGREE TO BE BOUND BY THESE TERMS.

These Terms of Service ("Terms") form a binding legal agreement between you and Gentech Solution ("Company," "we," "us," or "our"). If you do not agree, do not use the Services.

If you are using the Services on behalf of an organization (for example, your employer) ("Customer"), you represent that you have authority to bind that organization, and "you" means that organization. If you are an end user using a device managed by a Customer, your use may be governed by the Customer's policies and agreements as well.

1) DEFINITIONS
"Admin" means an authorized administrator designated by a Customer to configure and manage the Services.
"Customer Data" means data, content, and information submitted to or processed by the Services on behalf of Customer, including device management information and network telemetry, as configured.
"DPI" (Deep Packet Inspection) means network traffic inspection that may analyze packet headers and, depending on configuration, certain packet payload information for security, compliance, performance, and/or policy enforcement purposes.
"MDM" means mobile device management capabilities, including enrollment, policy enforcement, configuration, compliance reporting, app management, and device actions.
"VPN" means virtual private network tunneling functionality that routes device network traffic through a secure tunnel to a VPN endpoint.

2) ELIGIBILITY; AUTHORITY; ENTERPRISE USE
You must be legally able to enter into a contract in your jurisdiction to use the Services. If you use the Services on behalf of a Customer, you represent you are authorized to do so.

The Services are intended for business/enterprise and professional use. They are not intended for use by children. See Section 18 (Children).

3) ACCOUNT REGISTRATION; SECURITY; ADMIN ACCESS
3.1 Account Registration. You may need to create an account. You agree to provide accurate information and keep it up to date.
3.2 Account Security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account(s). Notify us promptly at [email protected] of any suspected compromise.
3.3 Admin Controls (MDM/VPN/DPI). If a device is enrolled/managed, Admins may configure policies, deploy profiles, require a VPN, enforce security settings, and initiate actions such as lock, reset, or wipe (including remote wipe). You acknowledge and agree that:
   (a) Admin actions may result in loss of data (including personal data on a device, depending on device ownership and configuration),
   (b) We are not responsible for Admin-configured policies or actions, and
   (c) Your primary recourse for Admin decisions is the Customer/your Admin.

4) SUBSCRIPTIONS; FEES; TAXES; RENEWAL; REFUNDS
4.1 Paid Service. The Services are offered on a subscription basis as described on our website and/or an order form ("Order Form").
4.2 Fees and Taxes. You agree to pay all fees and applicable taxes. Fees are non-refundable except where required by law or as expressly stated in an Order Form.
4.3 Renewal. Subscriptions renew automatically unless cancelled before the renewal date, as described in the Order Form or in-app purchase terms (if applicable).
4.4 Trials. If we provide a trial, we may suspend or terminate trial access at any time.
4.5 Payment Processors. Payments may be processed by third parties (e.g., Google Play Billing). Your use of those payment services is subject to their terms.

5) LICENSE; OWNERSHIP
5.1 Limited License. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the app and Services for your internal business purposes.
5.2 Ownership. The Services (including software, firmware, code, algorithms, models, designs, and documentation) are owned by Company or its licensors and are protected by intellectual property laws. We reserve all rights not expressly granted.

6) RESTRICTIONS; ACCEPTABLE USE; COMPLIANCE WITH LAW
6.1 No Misuse. You will not (and will not allow others to):
   (a) use the Services to monitor, intercept, collect, or inspect communications or data that you do not own or lack lawful authority to manage;
   (b) violate any applicable law or regulation (including employee monitoring, wiretap/eavesdropping, privacy, and cybersecurity laws);
   (c) deploy the Services as spyware or for covert surveillance;
   (d) use the Services to harass, stalk, or target individuals;
   (e) use the Services to distribute malware, conduct phishing, or compromise networks, devices, or accounts;
   (f) interfere with or disrupt the Services, including attempting to bypass usage limits, security controls, or access restrictions;
   (g) use the Services in a way that could endanger life, physical safety, or critical infrastructure where failures could lead to injury or damage (unless expressly agreed in writing).

6.2 No Reverse Engineering. You will not (and will not allow others to) reverse engineer, decompile, disassemble, decode, decrypt, derive source code from, or otherwise attempt to extract the underlying ideas, structure, or algorithms of the Services, except to the extent such restriction is prohibited by applicable law.

6.3 Anti-Circumvention. You will not remove, disable, or circumvent any security, telemetry, licensing, watermarking, or integrity mechanisms in the Services.

6.4 Benchmarking. You will not publish benchmarks, performance tests, or comparisons of the Services without our prior written consent.

6.5 Export Controls. You will comply with export control and sanctions laws. You may not use the Services if you are located in a restricted jurisdiction or are a restricted party.

7) MDM FEATURES; DEVICE IMPACT; YOUR RESPONSIBILITIES
7.1 Enrollment and Permissions. MDM features may require device-level permissions and enrollment steps (e.g., Android Enterprise profile/device owner, work profile, or device administration APIs). You are responsible for ensuring you have the right to enroll and manage each device.
7.2 Remote Wipe / Lock / Reset. You acknowledge that remote actions may delete or restrict access to data and may render a device unusable until recovered. YOU ARE RESPONSIBLE FOR BACKUPS OF ANY DATA YOU CARE ABOUT.
7.3 Configuration Risks. Misconfiguration can reduce security or availability. You are responsible for safe configuration, including certificate management (if applicable), policy testing, and access control for Admin accounts.

8) VPN + DPI FEATURES; CONSENT; LIMITATIONS
8.1 VPN Routing. When enabled, the VPN feature may route some or all network traffic from the device through Company-managed or Customer-managed VPN gateways/endpoints.
8.2 DPI Inspection. If enabled/configured, DPI may analyze network traffic for malware detection, data loss prevention, policy enforcement, and troubleshooting. Depending on configuration and encryption, DPI may inspect:
   - packet headers and flow metadata (e.g., IP addresses, ports, protocol, timestamps),
   - DNS queries and domain information,
   - URL/category information, and
   - in some deployments, decrypted content (for example, if Customer deploys TLS inspection and installs a trusted certificate).
8.3 Authorization Required. You represent and warrant that you have all required rights, consents, notices, and legal authority to enable VPN and/or DPI on each device and for each user and network whose data is processed.
8.4 No Guarantee. VPN/DPI can improve security but cannot guarantee prevention of breaches, malware, or data loss. Network performance may be impacted. Service availability may be affected by carriers, device OS changes, and third-party infrastructure.

9) CUSTOMER DATA; DATA PROCESSING
9.1 Customer Data Ownership. As between Company and Customer, Customer retains all right, title, and interest in Customer Data. You grant Company the right to host, process, transmit, and otherwise use Customer Data to provide, secure, maintain, and improve the Services, in accordance with our Privacy Policy and any Data Processing Addendum (DPA) or Order Form.
9.2 Customer Responsibilities. Customer is responsible for:
   (a) the legality of Customer Data and how it is collected and used,
   (b) providing required notices and obtaining required consents from end users,
   (c) the accuracy of configuration and policies,
   (d) maintaining appropriate security measures for Admin accounts, and
   (e) compliance with all applicable laws.
9.3 Data Loss. You acknowledge that remote actions, device resets, unenrollment, or policy changes may delete data. To the maximum extent permitted by law, Company is not responsible for such loss.

10) SUPPORT; UPDATES; BETA FEATURES
10.1 Support. Support is provided as described in your plan/Order Form.
10.2 Updates. We may provide updates that change, add, or remove features. You agree we may automatically update the app where permitted by your device settings.
10.3 Beta. Beta or preview features are provided "AS IS" and may be modified or discontinued at any time.

11) CONFIDENTIALITY
You agree to keep non-public information about the Services (including pricing, security designs, and technical details) confidential, and to use it only for authorized evaluation or internal use.

12) INTELLECTUAL PROPERTY; FEEDBACK
12.1 Feedback. If you provide suggestions or feedback, you grant Company a perpetual, irrevocable, worldwide license to use it without compensation.
12.2 Trademarks. Company trademarks may not be used without prior written permission.

13) ENFORCEMENT; SUSPENSION; TERMINATION
13.1 Suspension. We may suspend or limit access immediately if we reasonably believe: (a) your use poses a security risk, (b) you are violating these Terms, (c) required payments are overdue, or (d) we are required to do so by law.
13.2 Termination by You. You may terminate by discontinuing use and cancelling your subscription (subject to Order Form terms).
13.3 Termination by Us. We may terminate for material breach if not cured within 30 days of notice, or immediately for serious violations (including unauthorized monitoring or reverse engineering).
13.4 Effect of Termination. Upon termination, your license ends and you must stop using the Services. Data export and deletion are described in the Privacy Policy and/or your DPA/Order Form.

14) DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

15) LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
(b) COMPANY'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED US$10.
(c) YOU ARE SOLELY RESPONSIBLE FOR YOUR CONFIGURATION, POLICIES, ADMIN ACCOUNT SECURITY, AND FOR ANY DATA YOU CHOOSE TO TRANSMIT OR PROCESS USING THE SERVICES. COMPANY IS NOT RESPONSIBLE FOR UNAUTHORIZED ACCESS, HACKS, OR DATA LOSS RESULTING FROM (i) YOUR CREDENTIAL COMPROMISE, (ii) MISCONFIGURATION, (iii) THIRD-PARTY SERVICES/NETWORKS, OR (iv) MALICIOUS ACTORS, EXCEPT TO THE EXTENT CAUSED BY COMPANY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT WHERE SUCH LIMITATION IS NOT PROHIBITED BY LAW.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS. IN THAT CASE, LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

16) INDEMNIFICATION
You will defend, indemnify, and hold harmless Company and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services, (b) your violation of these Terms, (c) Customer Data, (d) your policies and disclosures, or (e) your violation of any law or third-party right.

17) INJUNCTIVE RELIEF; LIQUIDATED DAMAGES FOR REVERSE ENGINEERING
17.1 Injunctive Relief. You acknowledge that unauthorized reverse engineering, circumvention, or disclosure of our confidential information may cause irreparable harm, and Company may seek injunctive relief in addition to any other remedies.
17.2 Liquidated Damages. If you breach Section 6.2 (No Reverse Engineering), you agree to pay Company liquidated damages of US$5,000 per breach/incident, as a reasonable estimate of losses and enforcement costs (not a penalty), in addition to any other available remedies.

18) CHILDREN
The Services are not directed to children under 13 and must not be used by them.

19) CHANGES TO THESE TERMS
We may update these Terms from time to time. If changes are material, we will provide notice as required by law (for example, in-app notice or by email). Continued use after the effective date means you accept the updated Terms.

20) GOVERNING LAW; DISPUTES
These Terms are governed by the laws of New Jersey, excluding its conflict of laws principles. Any dispute will be brought in the courts of Ocean County, New Jersey, unless an Order Form or applicable law requires a different forum.

21) CONTACT
Gentech Solution
12 Shefa Chaim Ave, Lakewood, NJ 08701
Email: [email protected]
Privacy: [email protected]
Security: [email protected]